Peoplebank now has over 820 registered participants, including participants from the typically hard-to-reach older demographics. They created Peoplebank, the region’s dedicated online engagement space to address gaps in primary healthcare. The Hunter New England and Central Coast Primary Health Network in Australia manages a broad set of relationships between health care users, providers, and hospitals, among other stakeholders. In some community success stories, an online engagement platform becomes a source of truth for a range of health-related issues. After engaging with the citizens and collecting valuable data, Wellington City Council formally adopted the Annual Plan and a rate increase that residents largely accepted. Approximately 700 residents used the tool. The Council provided a ‘hands-on’ experience of balancing the realities of budget and service demands through what they called Balancing Act, a simulated budgeting tool. New Zealand’s COVID-19 lockdown coincided with the Wellington City Council’s Annual Plan process, disrupting planned budgets, and requiring urgent rewrites. They turned to their online platform, Let’s Talk Wellington, to give residents the opportunity to fully understand all that went into the annual budget process. Simulated Budgeting Tool Gives Residents ‘Hands-on’ Experience These local community stories from around the world have one thing in common: online public engagement is prioritised within the local organisation. These community success stories range from the community coming together around environmental goals, connecting people and services throughout the pandemic, and aiding communication regarding tough issues such as budget. Local agencies are finding success with their online engagement strategies in delightful and unexpected ways.
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